Terms of service
Last updated: April 2026
Please read these terms before engaging Gild London for any work. By accepting a quote or paying a deposit, you agree to them.
Who we are
Gild London is a trading name of Khalid Mohamed, a sole trader based in London, UK. All correspondence and legal notices should be directed to hello@bygild.com.
Services
We provide custom website design and development services for small businesses. Prices are as shown on bygild.com at the time of quoting. Gild London is not VAT registered and no VAT is charged.
How we work
Our standard process is:
- We issue a written quote detailing the scope and price.
- You pay a 50% deposit to confirm the project and begin work.
- We design and build the site, sharing progress as agreed.
- You review and request revisions within the agreed rounds.
- You pay the remaining 50% on approval.
- We hand over the finished site and any agreed assets.
Work does not begin until the deposit is received. Timelines in any quote assume timely feedback and content from you.
Revision rounds
The number of included revision rounds is stated in your quote. Requests outside the agreed scope or beyond the included rounds are treated as additional work and billed at our standard day rate. We will always inform you before any additional charges are incurred.
Refund policy
If you are not satisfied after completing your agreed revision rounds, we will refund your deposit in full within 14 business days. Once the final balance has been paid and the site handed over, no further refunds are due.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from accepting a quote to cancel without reason and receive a full refund of any deposit paid. If you ask us to begin work within that 14-day period, you acknowledge that your right to a full refund may be reduced in proportion to the work completed at the point of cancellation. To cancel, email hello@bygild.com.
Care plan subscriptions
Monthly care plans can be cancelled at any time with 30 days' written notice to hello@bygild.com. Annual and 6-monthly plans will be refunded pro-rata for any unused complete months remaining at the point of cancellation.
Our liability
Our total liability to you for any claim arising from work we carry out is limited to the total amount you paid for the specific project in question. We are not liable for indirect losses, lost revenue, loss of data, or outages caused by third-party services such as your hosting provider or domain registrar. We will always act in good faith to resolve any issue promptly.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Questions about these terms: hello@bygild.com